Hope this doesn't come back to bite me in the ass.

Managing and running a bar are a science and an art. A science because there are known triggers to make people buy more and stay longer at the location Ex. Bar, Lounge, Casino.

That being said the Art part is knowing what the next big thing is to do in the bar and the newest drink to make that customers want.Order enough product to not run out but, also not keep money tied up in inventory sitting on the shelves or freezer.

The owner or manager of the business, needs to be WELL ROUNDED, business sense is great but not if the person doesn't have any customer srvice or social skills. Vice-Versa being liked as an owner for always having people around  but no business sense to his employees or bottom line and  gives away drinks and comps. (On comping the bar staff knows better who to give comp/drinks to sometimes more than the owner/manager)

At the very least an owner should really listen to the input of the all the people working the bar. People working have knowledge of the deicate balance of customer interaction, being on the front line, so to speak.



Sometimes, the problem is the person trying fix a situation that doesn't need to be fixed.

Just because they are the owner doesn't make them right, it just makes them the owner of the wrong decsion.

Any time you want more money from a customer - you need to justify the increase with an upgrade, new feature or benifit.